Welcome to dyinem.com. Dyinem is the trademark and brand marketed by QDSeatoman Designs Pvt Ltd. Dyinem.com and team provide services to customer’s subject to notices, terms and conditions as set out below. By accessing, browsing, or shopping on this website, you agree to all the terms and conditions in this agreement. Please read them carefully.

These terms and conditions (Sales Terms) apply when you purchase products, gift cards, and/or e-gift cards (Merchandise) directly from the store or from the Dyinem website or mobile application. When you visit our website or buy something from our website and/or our store you agree to the terms and conditions set out in this agreement.

These sale terms are subject to change. We reserve the right to change terms set out in this agreement without any prior notice. It is recommended that you check these Sales terms whenever you place a new order with us. You can find the “Updated” date marked on the Terms and Conditions page,to signify the date the latest updates were effected.

Dyinem.com attempts to be as accurate as possible. However, dyinem.com does not warrant that product descriptions and website content is accurate, free of errors, complete or current. If any product ordered from dyinem.com,that you receive, isn’t described as shown on dyinem.com, it can be returned unused as described in our returns policy.

Should you have any questions with regards to the Terms and Conditions and/or any other aspect of your order, you may please contact the Dyinem customer service team via email at support@dyinem.com or via phone at +919940053455 on all days of the week except Sundays and Public Holidays.

1. GENERAL TERMS 

   1. When you fill in your details so we can service your ordersyou agree to provide current, complete, purchase and account information for all purchases made online or at our physical store.

   2. You agree to not use our products to conduct any illegal, unauthorized activity that violate the laws in your jurisdiction.

   3. You will not reproduce, copy, or resell our product; use for marketing any written material, images, video from the website; use for gain, copy and/or duplicate any of the packaging material supplied alongwith your purchase from our website or store.

   4. We reserve the right to refuseor cancel the orders you place with us. This could be due to limited inventory, lack of logistics support in your location or payment issues raised from our payment gateway providers.

2. USER REGISTRATION

   1.  All registration information you submit will be true, accurate, current, and complete;

   2. You will maintain the accuracy of such information and promptly update such registration information as necessary

   3. You have the legal capacity and you agree to comply with these Terms of Use;

   4. You are not under the age of 18;

   5. You are not a minor in the jurisdiction in which you reside, or if a minor, you have received parental permission to use the Site;

   6. You will not access the Site through automated or non-human means, whether through a bot, script or otherwise;

   7. You will not use the Site for any illegal or unauthorized purpose;

   8. Your use of the Site will not violate any applicable law or regulation.

   9. If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Site (or any portion thereof).

3. PRODUCTS

   1. We make every effort to display as accurately as possible the colors, features, specifications, and details of the products available on the Site. However, we do not guarantee that the colors, features, specifications, and details of the products will be accurate, complete, reliable, current, or free of other errors, and your electronic display may not accurately reflect the actual colors and details of the products.

   2. All products are subject to availability, and we cannot guarantee that items will be in stock. We reserve the right to discontinue any products at any time for any reason. Prices for all products are subject to change.

4. CARE FOR PRODUCT

   1. All Dyinem products are garment dyed to give the user a unique product experience in terms of look, feel and touch. Being garment dyed, special care is required for your product. Please follow these wash care instructions for best results:

      • • Wash garment inside out

        • Machine wash cold with like colors

        • Use mild detergent

        • Rinse soap thoroughly

        • Tumble dry low if needed

        • Do not sit in wet condition

        • Dry immediately after washing

        • Dry inside out

        • Avoid direct sunlight when drying

        • Do not bleach

        • Iron as needed

5. PRICING
   1. Our pricing has been fixed after a lot of thought and we rarely change them. However, we reserve the right to change the price of our products and discontinue products at our discretion. When prices are changed or revised, this website will reflect clearly the current price of the product. Discontinued products or products sold out may no longer appear on the website.
6. DOMESTIC SHIPPING

   1. We ship to all 29 states and the 7 union territories of India.

   2. We dispatch orders between 24 to 48 hours after receive your order online or in a store.

   3. While it is our endeavor to service every order with the fullest commitment, in the event of delays, in spite of best efforts, we will notify you via email and/or SMS. If you cannot accept the delay in delivery, you may proceed to cancel your order by logging into your account on your order page. In the unlikely event that your order is un-serviceable due to reasons beyond our control, we will notify you via email and/or SMS. In both cases a full refund will be made to you via the same instrument through which you made your purchase.

   4. We offer free shipping to all customers across India on your first purchase and any subsequent fresh purchases.

   5. In case of returns however, at our discretion, for any recurrent returns after your first return, barring returns for quality issues or incorrect product delivery, we reserve the right to refund a purchase less return shipping charges.

   6. We use 3^rd party shipping partners to reach product to your door step.

   7. It is our endeavor to ensure the 3^rd party shipping partners are connected digitally in order to provide you with real time, accurate status of your delivery enroute to you. However, in the event for certain destinations if the shipping partner servicing your zipcode is not digitally connected, we will keep you updated manually which would mean a time lag in updates. You may reach out to our customer support team as per the details provided on the website.

   8. Such shipping charges deductions as referenced in point 3.1.e. above, are based on 3^rd party shipping partner’s charges and can change from time to time. We commit to charging you the return shipping costs at actuals.

   9. All products shipped are estimated to be delivered within 2-5 working days from the time it is dispatched from our warehouse, notwithstanding any Force Majuere circumstances that maybe outside the control of our logistics partners. It would be our endeavor to keep you informed of any delays in delivery via email and or sms.

   10. Cash on Delivery (COD) option is not available at this point of time

7. INTERNATIONAL SHIPPING
   1. International shipping is free.
   2. Returns and cancellations are available on International orders. However, you will be required to reach out to our customer service via email and SMS as per the details provided on our website, so you can be assisted
8. RETURNS AND EXCHANGE POLICY 

   Dyinemaccepts ‘Returns’for a full REFUND,provided the product purchased is unused,unwashed and returned in the same condition as received, within 15days from date of delivery.You may also choose to exchange for an alternate product of your choice

   While we take the utmost care to ensure that the‘Product’ meets with the fullestsatisfaction of our customers, in the unlikely event our productdoes not meet with your fullest satisfaction, you mayreturn the product for a full refundeven though the length of the product has been customized (to your length) as requested.

9. Conditions of Online Purchase

   1. Product purchased onhttps://Dyinem.com can be returned within 15 Days of receiving the order.

      1. The returned product should be original, unworn, unwashed, unaltered, undamagedand in a saleable condition with its original tag and labels intact. If the product is worn/washed or has the tag/label removed, it will not qualify for returnfor refund or exchange.

   2.  Request for refund/exchange of merchandise purchased maybe initiated online within 15days of delivery/receiptof the product in quick easy steps..

   3. For REFUNDS: After logging in to your account, please proceed to the ‘ Orders’ tab. Choose the OrderIDandclick ‘REFUND’ tab. This will lead you to the order refund request form. Select the product you wish to return by clicking the check box. You can choose the subject ofrefund, fill in the reason for the return, add images if available and select the refund method.

      1. Once you fill in the details, click ‘Submit’ to send your refund request
      2. Our logistics partner will get in touch with you to fix a time for freepick-up of your return.
      3. On receipt of the returned productto our facility in re-saleable condition and the merchandise passes our QC check. Refund will be initiated within 48 hours through normal banking channel or to dyinem wallet depending on therefund method chosen.
      4. Once we process your refund, you will receive an email notification regarding your merchandise credit.

10. USER REVIEWS

    1. We may provide you areas on the Site to leave reviews or ratings. When posting a review, you must comply with the following criteria:

       1. You should have firsthand experience with the person/entity being reviewed;

       2. Your reviews should not contain offensive profanity, or abusive, racist, offensive, or hate language;

       3. Your reviews should not contain discriminatory references based on religion, race, gender, national origin, age, marital status, sexual orientation, or disability;

       4. Your reviews should not contain references to illegal activity;

       5. You should not be affiliated with competitors if posting negative reviews;

       6. You should not make any conclusions as to the legality of conduct;

       7. You may not post any false or misleading statements;

       8. You may not organize a campaign encouraging others to post reviews, whether positive or negative.

    2. We may accept, reject, or remove reviews at our sole discretion. We have absolutely no obligation to screen reviews or to delete reviews, even if anyone considers reviews objectionable or inaccurate. Reviews are not endorsed by us, and do not necessarily represent our opinions or the views of any of our affiliates or partners.

    3. We do not assume liability for any review or for any claims, liabilities, or losses resulting from any review. By posting a review, you hereby grant to us a perpetual, non-exclusive, worldwide, royalty-free, fully-paid, assignable, and sub-licensable right and license to reproduce, modify, translate, transmit by any means, display, perform, and/or distribute all content relating to reviews.

11. HOSTING

    1. We host the website and backend ERP systems on reliable, well tested, cloud infrastructure that is regularly monitored and backed up. All traffic between your browser and our servers is sent over HTTPS.

12. COLLECTING DATA

    1. When you buy a product from us, we store your name, address, contact and purchase information. We may use this information to fulfil your order, occasionally send you marketing email, and improve user experience. All marketing communication will contain an opt-out link to unsubscribe.

13. SHARING DATA

    1. We may share your personal information when required by law to do so or to protect our rights if our Terms of Service are suspected to be violated.
14. PAYMENTS

    1. We never store your payment credentials on our servers. Credit card information is collected by CCAvenue who adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

15. THIRD-PARTY SERVICES

    1. We may use third-party services for analytics, payment gateways and social media. Such providers have their own terms and privacy policies. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

16. COOKIES AND LOCAL STORAGE

    1. Here is a list of cookies and local storage keys that we use. We’ve listed them here should you decide to manually opt-out of them.

       • _gat, _ga – Used to track visits to our website. Managed is by Google Analytics.

       • Selected Sku – Stores information about which product you last saw.

       • session – Stores information about products in your cart.

17. INTELLECTUAL PROPERTY

    1. Unless otherwise indicated, the Site is our proprietary property and all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the Site (collectively, the “Content”) and the trademarks, service marks, and logos contained therein (the “Marks”) are owned or controlled by us or licensed to us, and are protected by copyright and trademark laws and various other intellectual property rights and unfair competition laws of India, the United States, foreign jurisdictions, and international conventions.

    2. The Content and the Marks are provided on the Site “AS IS” for your information only. Except as expressly provided in these Terms of Use, no part of the Site and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.
18. MOBILE APPLICATION LICENSE 
    1. If you access the Site via a mobile application, then we grant you a revocable, non-exclusive, non-transferable, limited right to install and use the mobile application on wireless electronic devices owned or controlled by you, and to access and use the mobile application on such devices strictly in accordance with the terms and conditions of this mobile application license contained in these Terms of Use.

    2. You shall not:

       1. Decompile, reverse engineer, disassemble, attempt to derive the source code of, or decrypt the application;

       2. make any modification, adaptation, improvement, enhancement, translation, or derivative work from the application;

       3. Violate any applicable laws, rules, or regulations in connection with your access or use of the application;

       4. Remove, alter, or obscure any proprietary notice (including any notice of copyright or trademark) posted by us or the licensors of the application;

       5. Use the application for any revenue generating endeavor, commercial enterprise, or other purpose for which it is not designed or intended;

       6. Make the application available over a network or other environment permitting access or use by multiple devices or users at the same time;

       7. Use the application for creating a product, service, or software that is, directly or indirectly, competitive with or in any way a substitute for the application;

       8. Use the application to send automated queries to any website or to send any unsolicited commercial e-mail;

       9. Use any proprietary information or any of our interfaces or our other intellectual property in the design, development, manufacture, licensing, or distribution of any applications, accessories, or devices for use with the application.

    3. The following terms apply when you use a mobile application obtained from either the Apple Store or Google Play (each an “App Distributor”) to access the Site:

       1. The license granted to you for our mobile application is limited to a non-transferable license to use the application on a device that utilizes the Apple iOS or Android operating systems, as applicable, and in accordance with the usage rules set forth in the applicable App Distributor’s terms of service;

       2. In the event of any failure of the mobile application to conform to any applicable warranty, you may notify the applicable App Distributor, and the App Distributor, in accordance with its terms and policies, may refund the purchase price, if any, paid for the mobile application, and to the maximum extent permitted by applicable law, the App Distributor will have no other warranty obligation whatsoever with respect to the mobile application;

       3. You represent and warrant that (i) you are not located in a country that is subject to any Indian government embargo, or that has been designated by the Indian government as a “terrorist supporting” country and (ii) you are not listed on any Indian government list of prohibited or restricted parties;

       4. You must comply with applicable third-party terms of agreement when using the mobile application, e.g., if you have a VoIP application, then you must not be in violation of their wireless data service agreement when using the mobile application;

       5. You acknowledge and agree that the App Distributors are third-party beneficiaries of the terms and conditions in this mobile application license contained in these Terms of Use, and that each App Distributor will have the right (and will be deemed to have accepted the right) to enforce the terms and conditions in this mobile application license contained in these Terms of Use against you as a third-party beneficiary thereof.

19. TERMS OF TERMINATION

    1. These Terms of Use shall remain in full force and effect while you use the Site. Without limiting any other provision of these terms of use, we reserve the right to, in our sole discretion and without notice or liability, deny access to and use of the site (including blocking certain IP addresses), to any person for any reason or for no reason, including without limitation for breach of any representation, warranty, or covenant contained in these terms of use or of any applicable law or regulation. We may terminate your use of participation in the site or delete (your account and) any content or information that you posted at any time, without warning, in our sole discretion.

    2. If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party.

    3. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress.

20. MODIFICATIONS AND INTERRUPTIONS

    1. We reserve the right to change, modify, or remove the contents of the Site at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our Site. We also reserve the right to modify or discontinue all or part of the Site without notice at any time.

    2. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Site.

    3. We cannot guarantee the Site will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Site, resulting in interruptions, delays, or errors. We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify the Site at any time or for any reason without notice to you.

    4. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Site during any downtime or discontinuance of the Site. Nothing in these Terms of Use will be construed to obligate us to maintain and support the Site or to supply any corrections, updates, or releases in connection therewith.

21. FAQ
    1. Sign In:

       1. Is it mandatory to have an account to shop on Dyinem.com
          Yes. One needs to register on dyinem.com to shop with us. Creating an account will ease and improve your future buying experience on the site, help track your pending orders and help save your order history.

       2. Is Dyinem available in stores?
          No, not at this point of time.

    2. Purchases:

       1. How do I know my order has been confirmed?
          Once payment for your purchase has been made by you and your order has been placed online, you will receive an email from support@dyinem.com confirming receipt of your order. You would be provided with an order number, details of the order and the amount you have paid. You will also receive an SMS confirming the same.

       2. Will I receive an invoice for my purchase?
          On placing your order on dyinem.com, you will receive an email notification as a payment receipt. A tax invoice will be generated when the product is shipped to you and will be delivered along with the product.

       3. How do I check the current status of my orders?
          Login to your account. Click on orders in your profile and get the complete details of your order including the current status.

       4. Why did I receive only part of my order?
          The reasons why you could have partially received an order are:

          • We shipped out your items in two different shipments. The other one could still be in transit. OR
          • The stock for the remaining item(s) was not available. In this unlikely event, you will receive a call from our customer service representative informing you of the same. In case you are unavailable on your registered phone number, an email notification will be sent to you. You could email or call us on the email ID and phone number provided on our website to get more clarity on your order status. At this point you could choose to purchase another colour or style by placing a fresh order in our website. Your refund will be processed and credited to your account for the non-delivered item.
    3.  Returns, Exchanges and Refunds:

       1. Are returns & exchanges acceptable on Dyinem.com?
          Yes, we accept returns and exchanges, if done within 15 calendar days of receipt or delivery of the product.

       2. Can I cancel my order once placed on dyinem.com?
          You may cancel your order within 48 hours of making payment online. Login to your account on dyinem.com, navigate to your personal dashboard on the website. Under ‘Orders’ click on ‘Refund’.

       3. What happens if my order has been dispatched before the 48hour period?
          If your order has been dispatched within or before the closure of the 48 hours period, a customer service executive will get in touch with you with that information. After which, you can login to your account on dyinem.com, navigate to your personal dashboard under ‘Orders’ and request for a ‘Refund’.

       4. When can I exchange an item on Dyinem?
          In the event you need to exchange your item, you can do so within 15 calendar days of receipt or delivery of the product. Login to your account on dyinem.com, navigate to your personal dashboard on the website. Under ‘Orders’ click on ‘EXCHANGE’.

       5. How does the exchange process work on Dyinem?
          You will be required tofill the Exchange request form, choose an alternate new product in exchange and submit. Your item will be reverse picked up by our logistic partner and exchange will be processed on receipt of the ‘Exchange’ item at the warehouse.
          In the event the new product you have chosen in exchange isof higher value, differences in amount will be charged to you by sending payment link to registered email idonce the “submit” request button on exchange process has been completed. If the product chosen in exchange is of lower value, the differences in amount will be refunded to source account or to dyinem wallet depending on thechoice madeby you while submitting the exchange requestform.
          
          To know more about our Exchange policy, please click the link
          https://dyinem.com/returns-and-exchange-policy/

       6. How do I return the product back to Dyinem?
          When you place a refund request or exchange request on your account dashboard, our customer service agent will book a reverse pick up of the package. Ensure your product has all the barcode tags and other tags intact to facilitate smooth service. The logistics partner assigned will connect with you on your registered mobile number and fix a time for pick-up of your package.

       7. If I return an item, how do I get refunded?
          Once the returned product has been received in our warehouse and the product has been verified to be in good condition (not used, damaged), a refund will be processed to the original payment instrument.

       8. How long does the refund take to be credited to my account once effected?
          Typically, a refund will take about 5-7 working days to credit back to your account.

       9. What is the time frame for the entire return pick up process to the refund process?
          Please allow between 10-15 days for the entire process to be completed.

    4.  Shipping & Delivery:

       1. How are orders placed on dyinem.com delivered to me?
          Once an order is placed, it is processed as per your choices and made ready for shipment. Dyinem uses reputed logistics service partners to deliver your order. It is our endeavor to ensure you are serviced through SMS and Emails with real time updates on the status of your delivery.

       2. How can I find out if Dyinem delivers to my PIN Code?
          When you are on the ‘Selected Product’ page of the website, you can type your pincode to check availability of delivery service. In case your pincode is not serviceable, you can rest assured we are working on finding partners that can service your location.

       3. What is the estimated delivery time of my order?
          Based on your location, delivery times vary. Typically, it takes 2-3 days for delivery to all metros & Tier 1 cities. Tier 2 & 3 cities may take between 3 to 5 days for delivery. Some cities in North East India & J&K etc., may take upto 7 days for delivery. This depends entirely on the Logistics Service partners who support us. In the event of any force majeure situations, you may experience additional delays.

       4. Is shipping chargeable?
          Shipping charges are free for all shipments.

       5. Are returns chargeable?
          The first return is not charged. However, subsequent returns on the same Order and product will be charged to your account. Any charges on returns will be at actuals as charged by our logistics partners.

       6. How are returns shipped back to Dyinem?
          When you place a refund request or exchange request on your account dashboard, our customer service agent will book a reverse pick up of the package. Ensure your product has all the barcode tags and other tags intact to facilitate smooth service. The logistics partner assigned will connect with you on your registered mobile number and fix a time for pick-up of your package.

       7. Does Dyinem.com deliver outside India?
          Yes, we accept International orders and deliver Internationally. All terms and conditions for International delivery remain the same as above

    5. Security:

       1. How secure is my data on dyinem.com?
          All information on the website is sought only for the purposes of servicing customer orders and will not be shared with any outside entities for any purpose whatsoever. You may read more on security of your data in our ‘Privacy Policy’.